Billing & Payment
At UnknownHosting we use direct bank transfer (SEPA) for all payments. No payment processors, no third-party data collection — just a straightforward bank transfer from you to us. Here is everything you need to know.
How it works
You place an order
Choose a plan and complete checkout. No payment details are required upfront.
You receive an invoice by email
Within minutes you will receive an invoice with all payment details. New orders must be paid within 2 days. Monthly renewals have a 30-day payment window.
You transfer the amount
Make a bank transfer to our IBAN with the invoice number as the payment reference. Use the QR code in the email for one-tap payment, or fill in the details manually.
We activate your service
Once your payment is received and matched to your invoice, your service is activated. This typically takes 1 business day after the payment clears.
Our bank details
Use the following details for every payment. Always include your invoice number as the payment reference — this is how we match your payment to your account.
Example: what to fill in
Below is an example of what a completed transfer looks like in your banking app. Replace the example values with the actual values from your invoice email.
Paying with the QR code
Every invoice email includes an EPC QR code — the European standard for SEPA bank transfers. Scanning it with your phone camera pre-fills all payment details automatically so you don't have to type anything.
How to scan
Open the default camera app on your phone (not your banking app).
Point it at the QR code in your invoice email. Your phone will recognise it as a payment QR.
Tap the notification — your banking app opens with all fields pre-filled. Review and confirm.
Why no “Pay now” button?
Most hosting companies use payment processors like Stripe or Mollie. These services are convenient, but they require you to share your payment details with a third party that stores and processes your financial data on their servers — outside of your and our control.
At UnknownHosting we believe your financial data is yours. With a direct bank transfer, your data stays between you and your bank. We never see your card number, bank account, or any financial details beyond the payment amount and reference that arrive via our bank statement.
This is a deliberate choice that aligns with our broader privacy-first approach: zero unnecessary logging, EU-only data, and radical transparency about what we do and do not collect.
Payment schedule
Common questions
I paid but my service is not active yet.
Bank transfers can take 1–2 business days to clear. Once we receive and match your payment we will activate your service. If it has been more than 2 business days, open a support ticket.
I forgot to include the invoice number as reference.
Contact us at [email protected] with your name, email address, and the amount you transferred. We will match it manually.
Can I pay multiple invoices in one transfer?
Yes — but please list all invoice numbers in the reference field (e.g. INV-2026-0001 INV-2026-0002) so we can match all of them.
Do you offer automatic recurring payments?
Not yet. Each month you receive a new invoice by email. We are exploring a SEPA Direct Debit option for the future.
What happens if I cannot pay on time?
Contact us before the due date via [email protected]. We can arrange a short payment extension.
Still have a question?
Open a support ticket in the portal or send us an email — we typically respond within a few hours during business days.